COVID-19 Safety Standards
During this time of concern amidst the Coronavirus, we want to take a moment to communicate the following:
100% of our equipment is cleaned before and after every rental.
We clean our equipment with an anti-bacterial and anti-viral cleaning solutions as recommended by the CDC.
We ask our customers to do their part and recognize that if one of their guests is showing symptoms of being ill, please do not allow them in the inflatable.
How long is the rental window?
The unit you rent will be yours for the day. Usually the rental period is a minimum of 6 hours. We schedule drop offs in the mornings after 8:00 am into mid afternoon and try to have the units picked up by 8:00 pm. We will gladly host evening events as well. We will confirm delivery and pick up times of our units at the time of booking. There is a fee for overnight rentals and a discount for two day rentals.
Are you insured?
Yes. Our business is registered in Colorado, and we carry insurance. We can provide further documentation and Additional Insured for public events if requested.
Is everything included with the rental?
Yes. Delivery, set-up and tear down is all included.
What areas do you deliver to?
We currently service Elizabeth, Franktown, Castle Rock and Parker. There may be a delivery fee starting at $25 for areas beyond a 20 mile radius of our location.
Do you require a deposit?
For out of area rentals we do require a $50.00 deposit a week prior to the event. Multi unit and holiday rentals require half down a week prior to the event but will be fully refunded due to weather cancellations.
What is your cancellation policy?
We ask 72 hours notice for cancellations. In case of inclement weather, if we have already delivered the unit we will gladly extend the pickup time. On multi unit reservations we will offer full refunds for inclement weather as long as we have not set up the units. If we have delivered and set up the units we will gladly extend hours to accommodate your event.
What surfaces do you set up on?
Cleared flat areas with 4 to 6 feet of clearance is required. Grass and dirt are ideal. We can also set up on a driveway or concrete. Please disclose at booking. No loose rock of any kind. Please disclose area to be used for setup during confirmation of your booking so we are properly prepared. Please be mindful of your set up location, steep hills, walking through rock and long distances can be an issue. We cannot take the unit up and down stairs. If there is more than a step or two, please give us a call to avoid any problems. The unit can weigh over 350lbs and is moved with a 1-person dolly.
Do I need to provide electricity?
Yes, we need to set up within 100 feet of an electrical outlet.
If needed we do provide generators for an additional fee.
Am I responsible for the unit if it gets damaged?
You are not responsible for normal wear and tear of the units. Seams may develop tears in high traffic areas over time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for the damages.
What if a bounce house will not fit on my property?
Parks and H.O.A. common areas usually allow the set up of bounce houses for free or a small fee.
What is the policy for setting up in parks or public venues?
Please contact the park or facility administrator for specific guidelines and requirements. We can provide additional insured if requested.
Why is there an extra charge for water units?
We charge a small fee for the additional labor required for set up and cleaning.
Please visit our polices page for more information. If you have any other questions, please feel free to call.